The EE Community

I desperately need help with activating a new pre paid sim please🙏

I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...

Smart hub

EE diagnosed hub fault as I had no internet connection hard wired or wifi. Have a smart hybrid but does not help as will not connect to hub. Awaiting delivery of new hub.

X in bubble above 'despatched'

I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No ...

I have switched from Virgin Media. I having trouble with seitch deal.

Have switched from Virgin Media , with the switch deal. I have sent numerous versions of the last bill I received,  and I keep getting told it needs to be a termination bill. Virgin don't seem to use these terms, I sent a bill that was called "Your C...

Renewal date conflict.

My data allowance ran out today 6 May.  Not worried as EE had advised it would be renewed on 7 May.However, I received a text to say it would be renewed 6 June - another month later.Why? 

VOICEMAIL on

Trying to set up Voicemail On. I've sent VM ON (and all variations) to 150 countless times. Get the usual Sorry not working, try again later.Just tried ringing 150 and got the automated system message sent with a link, and then with Reply On. Neither...

Can’t activate Xbox game pass

Hi there, the past two or so days I’ve been trying to activate my Xbox game pass which was added to my contract as an inclusive extra. However, I click the link and type in my number and complete the captcha, which then proceeds to say there’s an err...

I want to cancel my EE mobile phone contract

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

No cellular network on iphone or iwatch

Hi my new paired contract between iphone 16 pro max and iwatch 10’series started today. i left my watch at home by mistake, but had no network on my phone all day, no signal issues in the area at all. come home and cant make or recieve calls on eithe...