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My phone is locked

ARTL
Explorer

‎05-11-2021 02:13 PM

Hi there my phone is been locked for now two years and I’ve finished my contract but the issue is that I am abroad I want someone to help me getting through thisBy unlocking my phone as soon as possible because I need I need to talk to people with this phone with all my data on it and it would be useless if it feels like this thank you could

you help me please

274059F7-A1E9-4200-9905-879C83E6D8A3.png

 

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎05-11-2021 02:25 PM

@ARTL : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

 

You image cannot be approved when it contains your device's IMEI. Anyway it's of no use to this user discussion group.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
ARTL
Explorer
In response to XRaySpeX

‎05-11-2021 06:28 PM

I bought directly from EE and finished my contract and complete payment. The time before I close my account, the store told me its unlocked but it’s not.

Sent from my iPhone
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to ARTL

‎05-11-2021 06:38 PM

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful