Micro Sim to Nano Sim on a PrePay Phone and keep same number
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16-11-2020 01:27 PM
How to keep my phone number (Prepay) when swapping from a micro sim smartphone to a nano sim Smartphone?
I have tried phoning EE for help, but because of the present climate, understandably very busy.
Tried on-line through the EE Account, but information not clear what to do?
Are the replacement Sim Cards free to existing customers or is a payment needed (£1.50 plus delivery charge)?
Thank in advance for your help.
Solved! See the answer below or view the solution in context.
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16-11-2020 04:13 PM
I see @YoungHeart
Have you spoken to one of our Mobile Care team today to get the SIM card sent and your address updated?
How have you contacted us?
Leanne.
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16-11-2020 04:18 PM
Hello Leanne.
I have not spoken to the Mobile Care Team, I did try to phone via 150 but it was a very long wait, so tried through this website, however I have sent an email through the email/complaints link on this website.
Is this the wrong route?
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16-11-2020 04:24 PM
Hi @YoungHeart
Our complaints team will get this looked into and get back to you.
Let me know how you get on 🙂
Leanne.
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16-11-2020 04:29 PM
Thank you Leanne for taking time to assist me, really appreciate it.
In the mean time I will ring 150 again.
I will let you know the result, either way.
Have a nice evening!
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16-11-2020 04:32 PM
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16-11-2020 04:48 PM
Hello Leanne.
Just phoned 150.
Your very kind and friendly colleague has helped me to obtain a new 'Nano Sim Card' and update my home address, hopefully the new sim card will arrive through the post in a few days (fingers crossed!).
Thanks again Leanne for your support!
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16-11-2020 04:51 PM
Brilliant news @YoungHeart
Glad to hear this is all sorted for you 🙂
Come back to the community anytime.
Leanne.

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