Micro Sim to Nano Sim on a PrePay Phone and keep same number

[YoungHeart]

How to keep my phone number (Prepay) when swapping from a micro sim smartphone to a nano sim Smartphone?

I have tried phoning EE for help, but because of the present climate, understandably very busy.

Tried on-line through the EE Account, but information not clear what to do?

Are the replacement Sim Cards free to existing customers or is a payment needed (£1.50 plus delivery charge)?

Thank in advance for your help.

[Leanne_T]

I see @YoungHeart

Have you spoken to one of our Mobile Care team today to get the SIM card sent and your address updated?

How have you contacted us?

Leanne.

[YoungHeart]

Hello Leanne.

I have not spoken to the Mobile Care Team, I did try to phone via 150 but it was a very long wait, so tried through this website, however I have sent an email through the email/complaints link on this website.

Is this the wrong route?

[Leanne_T]

Hi @YoungHeart

Our complaints team will get this looked into and get back to you.

Let me know how you get on 🙂

Leanne.

[YoungHeart]

Thank you Leanne for taking time to assist me, really appreciate it.

In the mean time I will ring 150 again.

I will let you know the result, either way.

Have a nice evening!

[Leanne_T]

No problem at all @YoungHeart

Have a lovely evening as well 🙂

Leanne.

[YoungHeart · Accepted solution]

Hello Leanne.

Just phoned 150.

Your very kind and friendly colleague has helped me to obtain a new 'Nano Sim Card' and update my home address, hopefully the new sim card will arrive through the post in a few days (fingers crossed!).

Thanks again Leanne for your support!

[Leanne_T]

Brilliant news @YoungHeart

Glad to hear this is all sorted for you 🙂

Come back to the community anytime.

Leanne.