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1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?
Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...
Billing
Hi, my contract was ending so I opted to go on sim only monthly rolling contract which will start on 23rd August 2025. My bill was sent today which runs 16th AUG-15th SEPT. It's still showing as the full amount of my contract. It's due to be debited ...
Broadband slow loading
Hi,My ee broadband is behaving strangely. Our data rate is 8.111 Mbps / 54.997 Mbps, and a speed test show around 42Mbps download, which is pretty good for where we live. However the actual connection appears to have a lag of some sort. Visiting webs...
I can’t access duluxdecoratorcentre.co.uk on EE mobile
As above. But, if I use a VPN, I can. I can access it using WiFi and other mobile providers can access it. What’s going on with EE mobile? Btw, I am a decorator and need to access it. Thanks for any help.
Resolved! ITV ADDS???
I'm a recent EE customer and still within the 14day cooling off period, and I'm seriously thinking of taking it!I just cannot get used to having to watch adverts again!My Mrs watches the itv soaps religiously and has done for over 25yrs, and being ho...
New sim contract
hey, so my old sim only contract has just expired, my plan was to head to my local EE store but plans unfortunately fell through, I have looked online at the closest to what I’ve had for the last two years, but does ordering online render my current ...
HR
Hello I would like to contact HR has anyone got their email
EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
iPhone 12 Mini - apps not connecting via 5G
Hi, I can make calls just fine over 5G. However I cannot connect to any of my apps, for example Safari, WhatsApp, Mail, etc. Any ideas?Thanks,
No WiFi signal in parts of my house since forced to EE from BT.
In March 2025 I was due to renew my BT Broadband (Full Fibre 100).I connected BT to discuss & was told they were moving everyone to EE, but the only thing that would change was the name; in fact, I would have a faster speed for the same price. I relu...
Latest from our Blog
Introducing Safer SIMs
These school holidays, 3.8million families are set to debate smartphone rules with their kids. To help, EE – the UK’s best network for families – today is launching a new suite of Safer SIMs . Safer S...
Switch on Netflix with EE TV
Here's a quick look at some of the highlights already available on Netflix, and some exciting new content coming soon. Out now Ginny & Georgia: Season 3 As Georgia's trial sends shockwaves through We...
Back to school tech deals
The move from summer into autumn means a fresh start for many. Whether it’s heading back to school, going to college, or returning to work after the holidays, you want to be ready. At EE, we have ever...
The P.H.O.N.E Chat
Giving your child a phone is a big deal. Not just for them, but for you too. You need to guide them through chats, safety on social media and everything online. That’s why we’ve created our P.H.O.N.E ...
