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Low download high upload

Mikejb73
Contributor
Contributor

‎29-10-2021 08:00 PM

Hi, I could do with some advice please.

 

Today is my 1st day of bb with ee, I left talk talk as I was encountering low download but normal upload speed. Average down was 4meg...I was paying for 53meg. I had 4 BT engineer visits and fault has never been fixed for longer than an hour so I thought I'd move to EE as thought it may have been the provider but I'm still getting the same issue so clearly an issue with the line as all BT engineers said no issue with inside house. Any help or advice would be greatly appreciated.

0 Helpful
21 REPLIES 21
Christopher_G
EE Community Support Team
In response to Mikejb73

‎06-11-2021 12:11 PM

Glad you're back up and running fully, @Mikejb73

 

Thanks for coming back to let us know.

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mikejb73

‎06-11-2021 01:01 PM

Glad I could be of assistance & it is now sorted. What are your router stats now?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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