London underground wifi

[Diarm]

Going around in circles here trying to get on to London underground wifi. Spoke with Customer care, they said they'd send me a message and all will be sorted. It's not. Never had any issues with Three. This could send me back to them

[Christopher_G]

Hi @Diarm

Welcome to the community.

Did you receive the message they said they'd send out? What was the message?

Chris

[Diarm]

Hi,
Yes received message;

Hi from EE. For information and support on the London Underground, go to:
http://ee.co.uk/undergroundwifi. Don't forget, you can ask, answer, learn
and share in the EE Community. Visit ee.co.uk/visitthecommunity today!

[Christopher_G]

Have you followed the steps on that page on how to set it up, @Diarm?

What kind of phone do you use?

Chris

[Diarm]

The steps aren't anything new from what I had said I had been trying before
on the phone call.
I have a One Plus

[Christopher_G]

Have you ever been able to use it, @Diarm?

What happens when you try to connect to EE WiFi-auto using the EAP method?

Chris

[Diarm]

I could use it with Three, no problems. There is no option on the screen
for EAP. Again, I have been through this already on the call with EE.

[Christopher_G]

OK thanks, @Diarm.  But you do get the option for EE WiFi-auto?

Chris

[Diarm]

Clicked the EE icon, brings me to a page asking for Phone number and
password,

[Leanne_T]

Thanks @Diarm

This should not be needed following the EAP set up, I've sent you a private message for some extra details.

Speak soon 🙂

Leanne.