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Can't send or receive texts PAYG

Sarah9090
Investigator
Investigator

‎06-04-2021 10:53 AM

My android phone has suddenly stopped sending or receiving texts. I can still receive incoming calls, but not incoming texts and I can't send texts Either. It was working fine and I was texting back and forth with someone and then suddenly my texts would not send. I tried to check my balance but texts to 150 will not go through either. I then tried to top up online and that did not work either. I tried to call 150 and it said I did not have enough credit to make the call (I am currently outside of the UK) I think September 2020 was the last time I topped up, but I'm not certain. My SIM is an old T-Mobile one if that makes a difference.

5 REPLIES 5
Christopher_G
EE Community Support Team

‎06-04-2021 12:40 PM

Hi @Sarah9090

 

Welcome to the community.

 

Did you receive any messages from us recently about your phone going into hibernation?

 

Do your calls go through OK?

 

Chris

Sarah9090
Investigator
Investigator
In response to Christopher_G

‎06-04-2021 02:32 PM - edited ‎06-04-2021 02:34 PM

Hi @Christopher_G 

IrI haven't received any texts about hibernation and I can still receive calls fine, but can't make them

0 Helpful
Christopher_G
EE Community Support Team
In response to Sarah9090

‎06-04-2021 02:35 PM

Could you try connecting manually to a different network provider please, @Sarah9090?


Chris

0 Helpful
Sarah9090
Investigator
Investigator
In response to Christopher_G

‎06-04-2021 03:16 PM

There are only 3 networks available to me in the country I am currently in, and orange (which I was already on) seems to be the only one I can connect to. The other two say 'unable to connect. Try again later' @Christopher_G 

0 Helpful
Christopher_G
EE Community Support Team
In response to Sarah9090

‎06-04-2021 03:28 PM

OK thanks, @Sarah9090

 

It may be worth getting in contact with our Mobile Care team. You can find out contact information, including an international number, on the get in touch help page.

 

Chris