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Hurric75
Investigator
Investigator

‎11-09-2021 07:15 PM

I’ve been out of contract a few months. I’ve changed to another provider but haven’t had any confirmation from EE of me leaving or of the financial situation as I’ve just payed an EE phone bill 2 days before switching. Why no confirmation email? 

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XRaySpeX
EE Community Star
EE Community Star

‎11-09-2021 08:51 PM

@Hurric75 : How did you move to another provider? Did you use a PAC you obtained from EE? If you didn't your EE contract won't have been cancelled & will just carry on at the same price on a rolling 30-days' notice basis until you explicitly cancel or upgrade.

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Hurric75
Investigator
Investigator
In response to XRaySpeX

‎11-09-2021 09:27 PM

Hi, yeah I got the PAC code from EE phone number 65075. 
thank you 

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Hurric75
Investigator
Investigator
In response to XRaySpeX

‎11-09-2021 09:30 PM

My Apple Music subscription is still working, I’ll renew with Apple after that ends. Hoping for a refund on my £21 monthly phone bill with EE

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In response to Hurric75

‎11-09-2021 09:31 PM

@Hurric75 if you call freephone 0800 317 720 on the 7th day customer services will be able to check your billing for you and advise how much your final bill is for 🙂

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Hurric75
Investigator
Investigator
In response to Profile closed

‎11-09-2021 09:35 PM

Hi , I’m hoping EE will owe me something. When I started the 18 month contract I’m pretty sure I paid the first month up front. I’m not a 100% on that , was almost 2 years ago. 

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In response to Hurric75

‎11-09-2021 09:39 PM

@Hurric75 your first bill would of been a month in advance.

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