Kishi delivery

[Redpaul1970]

How long has delivery for the Kishi from the BT shop taken for most of you? Mine has been pending for a week now.

[Christopher_G]

Hi @Redpaul1970 

Did you receive confirmation of your order and everything?

Did you buy this outright from the BT Shop or was it part of a deal?

Chris

[Redpaul1970]

Hi @Christopher_G it was part of the Unleashed bundle. I got the confirmation email then a few days later I got another email from the BT shop saying my £3.49 postage I was being charged was being removed for me and haven't heard since.

[James_B]

Hi @Redpaul1970,

If it has been over three days since you placed your order, please get in touch with Customer Care so we can chase this up for you.

Thanks

James

[Redpaul1970]

I contacted them on live chat and they weren't helpful to be honest. They basically said, don't worry, you'll get it.

[James_B]

Hi @Redpaul1970,

I'm sorry to hear that. When did you place your order?

James

[Redpaul1970]

24th February.

[Leanne_T]

Thanks for coming back to us @Redpaul1970

Have you emailed shop@bt.com with your delivery details to get the order looked into?

Thanks 🙂

Leanne.

[Redpaul1970]

Hi @Leanne_T I emailed BT after I spoke to EE customer service.

I'll update when I hear back.

[Leanne_T]

That would be great @Redpaul1970

Thanks 🙂

Leanne.