Keeping number?

[BethWilson]

I'm staying on EE but getting the contract through a different store because they had a better deal. Can I keep my  number? It says to call 150 but when you do, it says the queue is over an hour so come to the website. 

If I can, how do I get that transferred to the new phone?

Thanks so much.

[David]

Hi @BethWilson 

Welcome to the EE Community,

EE won't transfer numbers between contracts.

If you wish to keep your original number you will need to transfer it to another networks PAYG service then transfer it back to your new contract.

Thanks,

David.

[Schockwave]

@BethWilson , why not do an upgrade from the other network, that way you can keep your number, as @David  has written, EE do not transfer numbers from EE to EE, but if you have already got the new deal, you will have to do what @David has suggested.

[BethWilson]

Thank you so much David.

[BethWilson]

Oooh, no we haven't yet. That's a great idea. Thank you Schockwave.

[Schockwave]

@BethWilson you are welcome, glad to help.