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01-06-2020 07:54 PM
I'm staying on EE but getting the contract through a different store because they had a better deal. Can I keep my number? It says to call 150 but when you do, it says the queue is over an hour so come to the website.
If I can, how do I get that transferred to the new phone?
Thanks so much.
01-06-2020 07:56 PM - edited 01-06-2020 07:58 PM
Hi @BethWilson
Welcome to the EE Community,
EE won't transfer numbers between contracts.
If you wish to keep your original number you will need to transfer it to another networks PAYG service then transfer it back to your new contract.
Thanks,
David.
01-06-2020 07:59 PM
@BethWilson , why not do an upgrade from the other network, that way you can keep your number, as @David has written, EE do not transfer numbers from EE to EE, but if you have already got the new deal, you will have to do what @David has suggested.
01-06-2020 09:00 PM
Thank you so much David.
01-06-2020 09:01 PM
Oooh, no we haven't yet. That's a great idea. Thank you Schockwave.
01-06-2020 10:26 PM
@BethWilson you are welcome, glad to help.