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28-05-2020 06:41 PM
hi,
just upgraded via the text service which was great. However i was told my 7gb free data would transfer over to my new contract. It hasnt though and i cant contact customer services to ask why. Hoping for some help on here. Cheers
28-05-2020 07:25 PM
@Ben56 You can call customer services you just need to be patient when calling.
29-05-2020 07:50 AM
Good Morning @Ben56.
Thanks for coming to the community.
@Chris_B is right, our customer service team is still available.
Have you been able to speak with someone regarding this?
Katie.
29-05-2020 07:54 AM
it says they wont speak to anyone unless they are a vulnerable customer due to covid 19. is this not the case?
29-05-2020 08:00 AM
Hi @Ben56.
As you need account access for your query you would be required to speak with our customer care team.
I have sent you a private message, please take a look and get back to me.
