Just upgraded- lost add-ons

[Ben56]

hi, 

just upgraded via the text service which was great. However i was told my 7gb free data would transfer over to my new contract. It hasnt though and i cant contact customer services to ask why. Hoping for some help on here. Cheers

[Chris_B]

@Ben56  You can call customer services you just need to be patient when calling. 

[Katie_B]

Good Morning @Ben56. 

Thanks for coming to the community.

@Chris_B is right, our customer service team is still available. 

Have you been able to speak with someone regarding this?

Katie.

[Ben56]

it says they wont speak to anyone unless they are a vulnerable customer due to covid 19. is this not the case? 

[Katie_B]

Hi @Ben56. 

As you need account access for your query you would be required to speak with our customer care team. 

I have sent you a private message, please take a look and get back to me. 

Katie.