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28-05-2020 02:10 PM
having receiving the upgraded phone on Tuesday 26th, the old number has still not ported and the data is only working on the snapchat app ?
28-05-2020 02:25 PM
Hi Jon, the issue is not moving networks, I was already on EE before upgrade, but the old number has not moved to new phone. But when I check the family account the old contract has been replaced so we now have 10g instead of 4g. we were told 48 hours but it is taking longer
28-05-2020 04:14 PM
Hi @karentail
Thanks for coming to the community.
Did you register your new SIM card?
Is your old SIM still working?
Also, what phone are you using?
Speak soon 🙂
Leanne.
28-05-2020 05:03 PM
29-05-2020 08:16 AM