Ive changed my sim bought a new £10 pack but cant use it

Weeannie3701 · ‎19-04-2021

Ive changed my sim card, which i still had 12 days of my pack left, But when ive changed my sim and bought a new £10 pack to use with my new sim, its still saying i have 10 days left on my old sim and pack.. how can i start using my new pack straight away..

XRaySpeX · ‎19-04-2021

@Weeannie3701 : Text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_B · ‎19-04-2021

Hi @Weeannie3701

Welcome to the community.

I hope you're well and having a nice Monday, are you up to much.

@XRaySpeX is spot on. Texting NOW to 150 should activate your new pack. You can find out more information about this on our Pay As You Go Packs page.

Thanks.

Chris.

Weeannie3701 · ‎20-04-2021

Ive tried that but its cumin up that ive no got a pack...

XRaySpeX · ‎20-04-2021

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Ive changed my sim bought a new £10 pack but cant use it