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Itemised usage

jockwav
Established Contributor
Established Contributor

‎27-05-2020 09:11 AM

I have tried a few times over the last few days for a breakdown of my data usage,all i get it an error message.

 

See your itemised usage

An unexpected error occurred.

Please try again later.

0 Helpful
16 REPLIES 16
jockwav
Established Contributor
Established Contributor
In response to XRaySpeX

‎29-05-2020 11:09 AM

ok

0 Helpful
Perelleo707
Explorer
In response to XRaySpeX

‎08-02-2021 02:30 PM

If that's the case what is the 'See your itemised usage' supposed to show?
I'm also getting the same error message on both app and website.

0 Helpful
Katie_B
EE Community Support Team
In response to Perelleo707

‎08-02-2021 03:51 PM

Hi @Perelleo707. 

 

Itemised billing will show calls made from your line and any out of allowance charges. 

 

Katie 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Perelleo707

‎08-02-2021 04:59 PM

@Perelleo707 : Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Penemuki3
Visitor

‎08-02-2021 05:01 PM

Goood

0 Helpful
Perelleo707
Explorer
In response to Katie_B

‎08-02-2021 06:01 PM

Ok, but this is for a home router not a mobile, so I don’t make calls using this account. Perhaps the content could be clearer.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Perelleo707

‎08-02-2021 06:44 PM

@Perelleo707 : Do you mean a mobile BB router with a SIM? If so, you can still send texts & these will be itemised. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful