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Itemised billing

Colstalex
Skilled Contributor
Skilled Contributor

‎06-10-2019 01:49 PM

What is the charge for itemised billing? Is it charged per number on the account or does one charge cover all numbers?

0 Helpful
17 REPLIES 17
Colstalex
Skilled Contributor
Skilled Contributor
In response to ABCZ9

‎11-04-2021 04:00 PM

They do itemise when there is charge, they just don’t itemise everything else like other networks.

0 Helpful
BrendonH
Community Hero
Community Hero
In response to ABCZ9

‎11-04-2021 04:07 PM

@ABCZ9 wrote:

Why does it cost me more money for you to tell me your charges ?

They don't charge you to tell you that you have extra charges.

 

Extra charges will always be on your bill.

 

If you want everything itemised like every call and text that falls within your normal allowance this is chargable.

 

This is to pay for the admin involved to do it.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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Ranjana
Visitor
In response to BrendonH

‎24-06-2021 01:06 PM

This sounds like a fraud a rip off. I was charged 174£ and 183£ in my bill. When asked they said I have used more than the call allowance. I am sure I haven't and when i asked for proof They said they cant give be proof as I am not opted for itemised billing.

 

They cannot say that, We charged you and you are liable to pay. but EE is not liable to explain why they charged.

 

They forcing me to go to go to Ombudsman, which I did with all evidence of chat.

 

Waiting for reply

Leanne_T
EE Community Support Team
In response to Ranjana

‎24-06-2021 01:27 PM - edited ‎24-06-2021 01:29 PM

Hi @Ranjana

 

Thanks for coming to the community. 

 

If you log into your My EE account and select Bills and Payments, then View Bill, do you have any extra charges showing on the bill? 

 

Thanks. 

 

Leanne.

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to Ranjana

‎24-06-2021 02:03 PM

Hi @Ranjana ,

 

Although Ofcom cannot handle individual complaints, it may be useful to fill out their monitoring form.

 

https://www.ofcom.org.uk/complaints/complain-about-phones-or-internet-services/billing-and-charges

 

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

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0 Helpful
ABCZ9
Explorer
In response to Ranjana

‎25-06-2021 08:16 AM

I don't like this about EE, they not only owe it to their customers but legally they need to prove their charges.Lets get this going on twitter too
good luck with your case and if you need more people to come forward to bolster you case, I'm in
0 Helpful
Elena33
Visitor
In response to Leanne_T

‎28-06-2021 10:06 AM

Does it work historically or just moving forwards
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Elena33

‎28-06-2021 10:47 AM

@Elena33 wrote:
Does it work historically or just moving forwards

Itemised billing is not retrospective and will only be applicable from the point it's applied to your account.

0 Helpful