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Top up online isn't working

johnderrick24
Explorer

‎27-06-2021 05:58 PM

No matter what I try I cannot get the online top-up to work for my pay-as-you account.

 

I complete all of the stages with £10 but then at stage 3 I am told 'payment successful' but with '£N/A'. 

 

Does anyone know what I am doing wrong??!?

4 REPLIES 4
Ems16
Visitor

‎27-06-2021 07:11 PM

Hi Iam having the same issues I’ve tried a few different cards and each one comes up oops something went wrong payment not accepted. Still trying to figure out why. Last night there was a message saying error and they was fixing the website and app but I got on no problem just now but payment still not working. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-06-2021 09:39 PM

Try using Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jon_K
Former EE Employee
In response to Ems16

‎28-06-2021 07:53 AM

Hi @johnderrick24 and @Ems16.

 

Welcome to the community.

 

Have you been able to complete a top-up following the advice above?

 

Jon

0 Helpful
johnderrick24
Explorer
In response to Jon_K

‎28-06-2021 11:41 AM

Thanks all,

 

just tried the fast top up but it didn’t work. I’m stuck at stage 2. It states that additional payer authorisation is required but nothing happens?

0 Helpful