Hello @Callmej ,
Welcome to the community,
You will have to ring customer service as there is no account access here.
Did you receive a tracking number? You can then track your order yourself, by clicking on help and then tracking my order or do this via your account.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
