Iphone repairs while under this pandemic

[benwarren10]

Hi my fiances phone has been dropped and now the screen doesn't work.

The network is EE but the phone/ contract was originally purchased with another company. Can EE still repair the phone and if so what is the process under the new government guidelines?

Thank you Ben

[Katie_B]

Good Morning @benwarren10. 

Welcome to the EE Community. 

Was the device a contract phone on EE but bought via a 3rd party?

What phone does your fiance have?

Speak soon, 

Katie 🙂