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Iphone 11 keeps turning off, and apple won't repair says have to buy knew phone

olliehay
Visitor

Recently my iPhone just turned its self off, and now keeps doing it. I have restored it but it still keeps restarting. I bought it in to apple but they said I had to buy a new one. 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@olliehay   You get a 12 month warranty on iPhones so if it’s over 12 old Apple will charge you.   How did you take it in to Apple when their stores are closed and have been since the 5th of January 


How did you restore the iPhone ? exactly what did you do ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.