Internet down

[Ceri1986]

My internet box has just gone red and I can’t connect to the internet now. My direct debit isn’t due until tomorrow so it can’t be I haven’t payed the bill.. we have reset it aswell

[Mustrum]

Is your phone line working?

[Ceri1986]

I haven’t tired the phone line coz we haven’t got a house phone, we live in llantwit but there’s nothing online to say anything is wrong with our area  

[Mustrum]

A phone is the best tool you can have to determine problems on your line.

I guess you will have to call CS in the morning to see what the problem is if it is still not working.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.