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Insecure Landlines

EEDISGUSTME
Investigator
Investigator

‎02-11-2021 08:57 PM

EE connected a strange man into my phone line.  After months (possibly years, EE won't specify) they admitted it and removed him as he'd began to impersonate my lover, take messages on my behalf and swear abuse at me.  He reacted to this by having his adult son phone me at midnight, taunting my name down the phone before shouting he was at my door so I better answer now.  The Police refused to investigate claiming no crime was committed.  EE reckon £50 was adequate compensation.  They've now deleted all evidence.  Do you think this should be legal? Do you think your line is private and secure?  Do you and your 6-year-old feel scared in your home thanks to EE?

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13 REPLIES 13
EEDISGUSTME
Investigator
Investigator
In response to Mustrum

‎03-11-2021 08:06 AM

I've just realised you've told me the same excuse as EE did.  Was I expected to know how to insist fix my line outside EE with whom I had a contract?  They claim it is Open Reches fault.  I've tried contacting them for a year.  Feel free to contact them on my behalf and get them to phone me if you can because I can't get them to speak to me or reply to written communication.  Under Scottish law I am convinced responsibility lies with EE as it is them who missold me my policy (claimed issues were due to 4g failure and trees and moved me to 5g rather than admitting the tapping line engineers (x3) were reporting was causing the issue) and my contract does not reference Open Reach once.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to EEDISGUSTME

‎03-11-2021 08:41 AM

Hi @EEDISGUSTME,

 

Don't hesitate to reply to my private message if you'd like us to look into this issue for you.

 

James

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EEDISGUSTME
Investigator
Investigator
In response to James_B

‎03-11-2021 09:32 AM

There is no private message in my emails.  I have lots that state "your case is closed" because I refused the £50 compensation deemed a sufficient response.  

 

I want to see that you have taken adequate step to ensure no other person suffers from this again.

 

You have refused to let me leave EE without paying you for the privilege, despite my contract being missold.  I still want to leave but refuse to be charged for this. 

 

The only financial compensation I have had to date was to pay for mobile data from another company for 2 weeks because I'd had months upon months of the worst line interruptions the engineers had ever seen and you charged me full whack the whole time.

 

You sicken me to my core as much as the two men who have violated my privacy and made me fear for me and my daughters lives.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to EEDISGUSTME

‎03-11-2021 09:35 AM

Hi @EEDISGUSTME,

 

TAP HERE to view your private message inbox.

 

James

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