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15-06-2020 11:29 PM
Hi my internet keeps dropping out I was promised a minimum of 30mgps I have done three separate tests today all were below 10 the worst being 1.2 . Who do I speak to to help fix the problem I understand things are difficult with the coronavirus. If I was promised 30 and are not getting it can a request a refund? Thank you
16-06-2020 12:31 AM
On what device? Is this on mobile or fixed Home Broadband?
16-06-2020 08:37 AM
Hi there @Qwert12
Thanks for coming could to the community.
Could you let us know what device you have?
If this is a mobile WiFi device, do we have any problems showing on our Network Status Checker for your area?
Speak soon 🙂
Leanne.
16-06-2020 09:48 AM
16-06-2020 09:54 AM
Hi @Qwert12
Thanks for coming back to me.
Are you using your phone to tether, or do you have a WiFi device?
Do we have any problems showing on our Network Status Checker for your area?
Leanne.
16-06-2020 03:13 PM
16-06-2020 03:27 PM
Hi @Qwert12
Thanks for the reply.
Which router do you have?
Do you have Home Broadband with us?
Have you tried resetting the router?
Leanne.
16-06-2020 07:17 PM
16-06-2020 07:49 PM
Is this on mobile or fixed Home Broadband? Which router have you?