Inactivity
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13-03-2021 05:26 PM
I haven’t used my EE pay as you go number for one year now. I had to go back to my home country because of Covid. My app says the number is still linked to my mail but my friends using other services received mails and had to top up to keep their numbers.
There’s no way to mail EE, they just have texting and calling services. I want to know if the number is still under my name or if I need to top up or mail somebody to keep the number.
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13-03-2021 06:29 PM
@suhanadua : After over 9 months non-use you have lost that SIM, number and any credit for good.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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13-03-2021 06:33 PM
Hi @suhanadua
Details of EE's PAYG hibernation policy can be found here
As @XRaySpeX has mentioned, if you've hit a year of inactivity your number & credit have been irretrieably lost.

- EE deleted my phone number, and never told me this was going to happen. in Archived Posts
- Deactivating sim in Archived Posts
- PAYG not connecting to network in Archived Posts
- Re: What is pay as you go and flex hibernation, and how do I stop it? in Archived Posts
- New EE Sim and a Nokia 106 in Archived Posts