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Deactivating sim

FXX_
Investigator
Investigator

‎20-11-2021 11:39 PM - edited ‎20-11-2021 11:49 PM

Hello, 

 

So I have a PAYG sim, I want this number deactivated ASAP.

I read through the other forum and from my knowledge, SIM would usually be deactivate due to inactivity of 6 Months. 

 

I need this number deactivate asap is there any way I can do this in a straight forward manner. Do I have to call them? can I email? 

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎21-11-2021 01:15 AM

@FXX_ : Just cut it up & bin it. It will then no longer exist.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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FXX_
Investigator
Investigator
In response to XRaySpeX

‎24-11-2021 05:03 PM

I dont want any calls going to this number, if I cut it up would it do just that ? 

 

 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to FXX_

‎24-11-2021 05:18 PM

How can calls go to a destroyed SIM?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
FXX_
Investigator
Investigator
In response to XRaySpeX

‎24-11-2021 08:45 PM

would i be able to do this another way without cutting it up?

 

email them?

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to FXX_

‎24-11-2021 08:59 PM

Can't see what more you want. EE have no email contact.

 

You could go into your online MyEE > A/C Settings > Manage numbers & Remove that no. but it does no more than remove it from MyEE, not make it any more or less existent.

 

I'm sure if you called EE they will tell you "Cut it up / Bin it". It's what everyone else does with PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
FXX_
Investigator
Investigator
In response to XRaySpeX

‎24-11-2021 10:13 PM

I have sent an email this month and got a reply from them on the 19th so I'm not sure what you mean there. 

 

I read another forum saying to call the provider, explain the situation and they can deactive it in seconds. Is that correct?

 

what number do I call to talk to an EE member? I called a number today it said normal rates apply to talk to a member of staff? 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to FXX_

‎24-11-2021 10:57 PM

EE provide no email addy for users to contact them. Which email addy did you use?

 

It costs PAYG users 25p per call to call CS. Call CS on the Freephone no. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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