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Unable to activate SIM as phone number not recognised

MrsD2
Visitor

‎13-03-2021 04:40 PM

My phone has not been used since purchasing. Today, have tried to register the number on My EE account but receiving error message 'We don't recognise the number you've entered'.  Tried the 'Activate your SIM' on the website and received same message.  Also tried phoning 150 but unable to make outgoing call, message 'Not registered on network'.  So, in a nutshell, SIM not activated, number not recognised and unable to contact EE on the phone.  Please can anyone advise?

1 REPLY 1
Schockwave
Community Hero
Community Hero

‎13-03-2021 05:21 PM

Hello @MrsD2 ,

 

Welcome to the community,

 

How long ago is it since you purchased your phone? Is it pay as you go? Are you not able to use another phone to contact EE? 

 

If you have an app, such as Skype or Viber, you can call EE, there is also a free number you can find by clicking on the contact us at the top here.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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