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Inactivity

suhanadua
Visitor

‎13-03-2021 05:26 PM

I haven’t used my EE pay as you go number for one year now. I had to go back to my home country because of Covid. My app says the number is still linked to my mail but my friends using other services received mails and had to top up to keep their numbers.
There’s no way to mail EE, they just have texting and calling services. I want to know if the number is still under my name or if I need to top up or mail somebody to keep the number.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-03-2021 06:29 PM

@suhanadua : After over 9 months non-use you have lost that SIM, number and any credit for good. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

‎13-03-2021 06:33 PM

Hi @suhanadua 


Details of EE's PAYG hibernation policy can be found here 

 

As @XRaySpeX has mentioned, if you've hit a year of inactivity your number & credit have been irretrieably lost.