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I wanted to move to another provider, so I got my puk code from EE

Asuji
Visitor

‎01-07-2021 10:22 AM

I wanted to move to an other provider at the end of my contract with EE, So I got my PUK code, My account with EE is closed and I moved my number to my new provider but my device says it is locked to EE. and Now i have no way of contacting EE, as I dont have another handset or landline. I was hoping I could chat online with an advisor as I am really stuck. But the chat box doesnt even come up when I log in.

0 Helpful
2 REPLIES 2
Jon_K
Former EE Employee

‎01-07-2021 12:27 PM

Hi @Asuji.

 

Welcome to the EE Community.

 

What phone are you using?

 

Are you not able to give us a call using the number that you transferred over from EE?

 

You can find all of our contact details on our Contact Us page.

 

Jon

XRaySpeX
EE Community Star
EE Community Star

‎01-07-2021 01:44 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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