I wanted to move to another provider, so I got my puk code from EE

[Asuji]

I wanted to move to an other provider at the end of my contract with EE, So I got my PUK code, My account with EE is closed and I moved my number to my new provider but my device says it is locked to EE. and Now i have no way of contacting EE, as I dont have another handset or landline. I was hoping I could chat online with an advisor as I am really stuck. But the chat box doesnt even come up when I log in.

[Jon_K]

Hi @Asuji.

Welcome to the EE Community.

What phone are you using?

Are you not able to give us a call using the number that you transferred over from EE?

You can find all of our contact details on our Contact Us page.

Jon

[XRaySpeX]

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.