Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

I’ve been waiting since November for my upgrade iPhone 12 pro max 128gb silver

Cviviana
Investigator
Investigator

‎12-01-2021 11:30 PM

I’ve been waiting since November for my upgrade (iPhone 12 pro max 128gb silver).

It has nearly been 2 months. What is going on? 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎13-01-2021 07:21 AM

Hi @Cviviana 

 

You would need to speak to EE CS on 150 about your specific order and the delays. They will tell you when you are due to receive your device. Have you checked EE order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Jon_K
Former EE Employee
In response to Northerner

‎13-01-2021 08:24 AM

Hi @Cviviana.

 

I' really sorry to hear this.

 

I'd recommend getting in touch with our Customer Care team as soon as possible so they can check your order and find out what is going on.

 

Let us know how you get on.

 

Jon

0 Helpful