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Fault on Samsung A51

BD73
Visitor

‎12-01-2021 05:23 PM

Hi guy's wondering if anybody else has had a similar fault ,my Samsung A51 which I got in October has suddenly stopped working it was on bluetooth mode sending my tunes into the shower speaker , which it has done with no difficulty for over a month when it started jumping ,playing adverts and freezing tried to contact EE but obviously very difficult in these times the phone is insured but hasn't been dropped kept in a case with screen protector looking for advice 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎12-01-2021 08:46 PM

Hi @BD73 

 

Can you get into recovery mode? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎13-01-2021 08:05 AM

Morning @BD73

 

Thanks for coming to the community.

 

Has the recovery mode @Northerner mentioned, helped get your Samsung working for you?

 

Let us know how you are getting on.

 

Leanne.

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