PAC NOT RECOGNISED

[Rampallian]

Just joined EE from GiffGaff, I have my PAC code but I get the below message. 

Please make sure you enter the right code. Your PAC will look like ABC123456. Your STAC will look like 123456ABC.

when calling support 150 I am told they are too busy please call back some other time. Not a great start I must admit. 

Anybody have any ideas on this. 

PS. I have checked the other similar topics but couldn’t find a fix other than calling support. 

[bristolian]

Hi @Rampallian 

I'm afraid you're correct to assume that calling C/S (who will have access to your account) is the best way to resolve this.

If it's any consolation, I think EE C/S is probably coping with the current circumstances a lot better than some other companies.

[James_B]

Hi @Rampallian,

Welcome to the EE Community. 🙂

Is your PAC in the correct format?

When was it generated?

James

[Rampallian]

Hi James, 

thanks for your message. 

yes definitely in the correct order/format 3 Letter 6 Numbers. I’ve tried copy and paste, written manually and upper or lower case. 

cheers

[Rampallian]

Oh and it was generated last Friday the 8th of Jan

[Jon_K]

Thanks @Rampallian.

If it's the correct format, the best thing to do will be to speak with our Customer Care team.

They will be open from 8am, they may be a little busier than usual at the moment but please wait on the line.

Jon