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Bank details not accepted

FranBast
Visitor

‎01-12-2021 09:02 PM

I am trying to add new card details and receiving an error message that it is not recognised as a Visa Card.  IT IS a Visa Card.  SO what now...?

0 Helpful
2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎01-12-2021 09:18 PM

Is it a UK Visa card?

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mikeliuk
Ace Contributor
Ace Contributor

‎02-12-2021 12:28 AM

Hi @FranBast ,

 

Are you sure you are entering the right details from the front of your card?

 

Are you giving a VISA Debit long number when a VISA Credit card is expected? Usually the first few digits allow recognition of a VISA Credit card. Have you omitted the last four digits if silver on the hologram?

 

Are you entering a bank account number when the long number is requested, or vice versa?

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