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Seperate direct debits

Lynds2
Visitor

‎13-12-2021 10:16 PM

If I take out another mobile can I have the direct debit come out of a different bank account to the account already registered? Or will this just override and change to the new account I provide when I take the new mobile out? 
i have an account for my Childrens mobiles and direct debit is via my account but I want to take another out for myself but want the direct debit to come out of a different account. It will allow me to add different bank details but I’m unsure if it will just override if that makes sence? Thank you in advance for any reply’s 

0 Helpful
3 REPLIES 3
bristolian
Legend
Legend

‎13-12-2021 10:30 PM

Hi @Lynds2 

 

The direct debit and payment methods for all pay-monthly accounts is set at an account level.

 

You're free to make separate manual payments outwith your regular payments, but if you want a separate regular payment you will need to have another billing account with its own separate monthly invoice.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎13-12-2021 11:02 PM

Yes, if you order a new contract as a new cust., not as an additional line. Don't login to your MyEE to do it. Then you can have a separate MyEE a/c with its own payment method & bills.

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David
Brilliant Contributor
Brilliant Contributor
In response to XRaySpeX

‎14-12-2021 12:25 AM

@XRaySpeX if the OP trys to order as a new customer it will automatically ask them to ring EE because it will detect the existing account EE won't allow separate accounts in the same name anymore.