Seperate direct debits
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13-12-2021 10:16 PM
If I take out another mobile can I have the direct debit come out of a different bank account to the account already registered? Or will this just override and change to the new account I provide when I take the new mobile out?
i have an account for my Childrens mobiles and direct debit is via my account but I want to take another out for myself but want the direct debit to come out of a different account. It will allow me to add different bank details but I’m unsure if it will just override if that makes sence? Thank you in advance for any reply’s
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13-12-2021 10:30 PM
Hi @Lynds2
The direct debit and payment methods for all pay-monthly accounts is set at an account level.
You're free to make separate manual payments outwith your regular payments, but if you want a separate regular payment you will need to have another billing account with its own separate monthly invoice.
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13-12-2021 11:02 PM
Yes, if you order a new contract as a new cust., not as an additional line. Don't login to your MyEE to do it. Then you can have a separate MyEE a/c with its own payment method & bills.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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14-12-2021 12:25 AM
@XRaySpeX if the OP trys to order as a new customer it will automatically ask them to ring EE because it will detect the existing account EE won't allow separate accounts in the same name anymore.

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