I used pac code to switch!

[Vecsei]

I currently have a sim only plan with EE... I have just ordered a new mobile device through affordablemobiles.co.uk. I requested my pac code from EE for the switch but was completely unaware this would cancel my sim only plan! How do I reverse this please???

[XRaySpeX]

@Vecsei : What exactly are you trying to achieve? If you just want your SIMO in your new device then that's all you need to do.

If you never use your PAC your contract won't get cancelled. 

[Vecsei]

@XRaySpeX I want to achieve not terminating my sim only contract with EE, I also want to run a spectate phone contract in conjunction with this. However, I retrieved my pac code from EE and used it during the ordering process for my new phone as I wanted to keep my original number I have had for years. I did not think retrieving my pac code or switching my number would cause my sim only contract to terminate when switching to a new phone...? Hope you understand :L 

[bristolian]

Requesting a PAC does not, of itself, terminate your contract. The only way a PAC terminates your contract is by you giving that PAC to a new network provider in order to move your mobile number to them. Have you done this?

A PAC is also for moving your number from one network operator to another - it is not for moving your number within the same network operator.

Changing phone and keeping your number within the same network is called an upgrade - buying a new phone with a new number is not the process to upgrade. The process to upgrade your phone is to buy your chosen new phone as an upgrade not as a new number.

[XRaySpeX]

Well, that's how it works & can only work! Using the PAC not only ports the no but cancels the contract it was on. How can it otherwise? You can't have 2 SIMs with the same no.

I still don't understand what you are hoping to achieve. Why do you need to keep the SIMO contract? What phone are you intending to put it in? If it's for the new phone haven't you already achieved that by using the PAC which transferred the no. to the new phone. Using the PAC has achieved your intentions.

[Vecsei]

@bristolian I gave my PAC code to the mobile phone provider this evening whilst I was finalising my order over the internet, so yes I have used it.

i wasn’t aware at all this would happen. Also now EE will want the outstanding bill for my sim only plan circa £200 which I only took out last month.

there must be a way that I can cancel the pac code and not get them to switch the number by now. I’m happy having two mobile phones with two separate numbers as I could just hand the phone down through my family. 

I also understand I can send the phone back within the first 14 days of my order and cancel new phone contract but surely EE will ask questions as to why I sourced for the PAC code, used it... then changed my mind. 

[XRaySpeX]

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@bristolian wrote:

The only way a PAC terminates your contract is by you giving that PAC to a new network provider in order to move your mobile number to them. Have you done this?

Hasn't the OP done that by "used it during the ordering process for my new phone as I wanted to keep my original number I have had for years."?  It musta been an upgrade else why would the 3rd-party seller wanted it?

[bristolian]

A previous post made reference to having a "Spectate phone contract" and I've never heard of Spectate (nor, seemingly, has Google) so this was unclear.

But I would agree that by giving the PAC to the new provider, then yes - it has of course been used. If the plan that @Vecsei was on before porting out, was 1month into a 12/24month minimum term then EE will now be applying some hefty early termination charges.

[XRaySpeX]

It all boils down to you trying to achieve the impossible, having the same mobile no. on 2 SIMs.

Yes, you have a statutory right to cancel the new contract, no Qs asked, within 14 days of delivery if, as I expect, you ordered it online or by phone. Your reasons are none of EE's business & anyway they weren't the seller. That's your way out of this bind.

[Vecsei]

@bristolian @Ok thank you, you have answered some questions for me. 

It doesn’t help as well that I thought a sim only plan was not contractual either, something else I have learnt today. I thought I could terminate at any point as I have paid for the phone. 

effectively I wanted a new phone but wouldn’t upgrade directly through EE because very ££££ so i was searching through 3rd party sights that are considerably less. In the meantime I went sim free while thinking about my options.

now to find out when using your PAC code whilst taking out a new contract will terminate your current one with that number. I thought the offer for switching the number was more of administrational help for the person ordering the new phone to keep an old number.