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New phone

Leeanne_mullen
Explorer

‎15-07-2020 08:00 PM

I've just upgraded from Samsung s9 to pixel 4 and I've kept the same number so put my old sim in, but now it's saying no mobile network. Do I need to put in the new SIM? I've also not been able to access many of my accounts. Normally when I upgrade they all transfer over, but this time only a few things did. Completely lost

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-07-2020 08:12 PM

@Leeanne_mullen   Try the new sim as it sound like your number has been or is being migrated to the new sim. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leeanne_mullen
Explorer
In response to Chris_B

‎15-07-2020 10:16 PM

I've done that now, thank you. Still not working so will have to go to the shop tomorrow. 

0 Helpful