New phone

[Leeanne_mullen]

I've just upgraded from Samsung s9 to pixel 4 and I've kept the same number so put my old sim in, but now it's saying no mobile network. Do I need to put in the new SIM? I've also not been able to access many of my accounts. Normally when I upgrade they all transfer over, but this time only a few things did. Completely lost

[Chris_B]

@Leeanne_mullen   Try the new sim as it sound like your number has been or is being migrated to the new sim. 

[Leeanne_mullen]

I've done that now, thank you. Still not working so will have to go to the shop tomorrow.