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I upgraded my phone last week and I have a confirmation but it hasn’t been dispa

Iurlano93
Investigator
Investigator

‎22-08-2019 05:14 PM

 
0 Helpful
5 REPLIES 5
Iurlano93
Investigator
Investigator

‎22-08-2019 05:07 PM

 
0 Helpful
Northerner
EE Community Star
EE Community Star

‎22-08-2019 05:55 PM

Hi @Iurlano93 

 

You can track your orders here: https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎23-08-2019 07:20 AM - edited ‎23-08-2019 07:20 AM

Hello @Iurlano93 

 

Thanks for posting on the community.

 

What device did you order?

 

Also, was this showing in stock when you ordered?

 

Speak soon 🙂

 

Leanne.

 

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Iurlano93
Investigator
Investigator
In response to Leanne_T

‎23-08-2019 08:12 AM

Yes it said it was in stock and it was the iPhone XR 

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Leanne_T
EE Community Support Team
In response to Iurlano93

‎23-08-2019 08:18 AM - edited ‎23-08-2019 08:19 AM

Hi @Iurlano93 

 

Thanks for the quick reply.

 

Do you have a ten to 12-character order reference number in your confirmation email?

 

If so, can you track your order online, what does this show?

 

If not, give our Mobile Care team a call on 150 they will be able to get your iPhone order checked 🙂

 

Let me know how you get on.

 

Leanne.

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