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I upgraded my phone last week and I have a confirmation but it hasn’t been dispa

Iurlano93
Investigator
Investigator

‎22-08-2019 05:14 PM

 
0 Helpful
5 REPLIES 5
Iurlano93
Investigator
Investigator

‎22-08-2019 05:07 PM

 
0 Helpful
Northerner
Grand Master
Grand Master

‎22-08-2019 05:55 PM

Hi @Iurlano93 

 

You can track your orders here: https://myaccount.ee.co.uk/orderdetails

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Leanne_T
EE Community Support Team
In response to Northerner

‎23-08-2019 07:20 AM - edited ‎23-08-2019 07:20 AM

Hello @Iurlano93 

 

Thanks for posting on the community.

 

What device did you order?

 

Also, was this showing in stock when you ordered?

 

Speak soon 🙂

 

Leanne.

 

0 Helpful
Iurlano93
Investigator
Investigator
In response to Leanne_T

‎23-08-2019 08:12 AM

Yes it said it was in stock and it was the iPhone XR 

0 Helpful
Leanne_T
EE Community Support Team
In response to Iurlano93

‎23-08-2019 08:18 AM - edited ‎23-08-2019 08:19 AM

Hi @Iurlano93 

 

Thanks for the quick reply.

 

Do you have a ten to 12-character order reference number in your confirmation email?

 

If so, can you track your order online, what does this show?

 

If not, give our Mobile Care team a call on 150 they will be able to get your iPhone order checked 🙂

 

Let me know how you get on.

 

Leanne.

0 Helpful