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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2976 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16193 Views
  • 51 replies
  • 65 Helpful

Wrong order delivered

I have had a wrong order delivered and want to email EE about it but can’t find an address

Jaks2810 by Visitor
  • 463 Views
  • 1 replies
  • 0 Helpful

Why can’t I track my phone order?

I upgraded my iphone today, I received a confirmation email from EE but when I go to track my order, it comes up with sorry can’t show your details at the moment. I just wanted to know if it had gone through. 

Alicia12 by Visitor
  • 416 Views
  • 1 replies
  • 0 Helpful

Note 10+ 5G

I phoned up and ordered/upgraded yesterday to the Note 10+ 5g and the guy said the stock was avavailbe ready for next day delivery... I even double checked with him and said "are you sure and he said yes you will get it tomorrow"... I then said "well...

Little20 by Established Contributor
  • 762 Views
  • 9 replies
  • 0 Helpful

Excellent customer service

Having just upgraded my phone with EE for the new pixel, i had my old samsung s8 that i  was giving to a friend and tried unlocking online, but the website kept sending me round on circles Called cs today at  just after 9am and phone unlocked and sor...

MATTHEW83 by Investigator
  • 721 Views
  • 1 replies
  • 0 Helpful

Resolved! Help email

I have an email with XKO is this the same as XKN?

Haven’t recieved my tracking for my parcel

I got an add to plan yesterday it’s been accepted as it’s appered on my account and got told by the agent it’s been accepted and would receive today when ever I’ve had a parcel or delivery from EE I’ve allready had my tracking number by now please he...

Leaving Customer Feedback

I'm not sure where exactly to leave this, but I really wanted to create a review after the service I received on august 21st. I have a pay monthly plan for my dad who unknowingly made calls that ran up a large bill. I contacted EE and spoke to an ama...

Note 10+ 5G 256gb

hi.  first time I have pre ordered from EE normally I go via Samsung direct my pre-order says "Dispatch expected in 24 hours" does this mean stock has been allocated and delivery should be friday? thanks  

Resolved! Xko not xkn? Does it mean anything?

Been a customer for two years now, bills paid ect. Gone for early upgrade to pixel 3a as data offer was good plus a free gift. Made order and received email confirmation, but heard nothing for three days and my order number begins with the prefix xko...