I sent my phone for repair but haven't heard anything back yet

brayford00
Visitor

I sent my phone in for a quick repair check-up 2 days ago now and when it was picked up i was told i would hear atleast something on the day it was taken if not the following day and i am yet to hear whether my phone had safely arrived or any type of update. Just feeling concerned as i was hoping to hear something by now as i need my phone in order to pay my bills etc, also i was wondering about my contract status if they have my phone for significantly longer than expected, thanks!

 

1 SOLUTION

Accepted Solutions
Profile closed
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Hi @brayford00 

 

Welcome to the EE Community,

 

you can track the status of your repair here

 

your contract status would remain the same if it took a week or a fortnight.

 

Thanks,

 

David.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@brayford00  You’ll have to speak with customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Profile closed
Not applicable

Hi @brayford00 

 

Welcome to the EE Community,

 

you can track the status of your repair here

 

your contract status would remain the same if it took a week or a fortnight.

 

Thanks,

 

David.