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I placed an order and got an xkn number, but have not heard anything else

Kp1892
Visitor

‎01-09-2018 07:26 PM

I placed an order and got an xkn number, but have not heard anything else need to know how my order is progressing and the tracker keeps saying it is timed out !! Any advadvice ?

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3 REPLIES 3
Profile closed
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‎01-09-2018 07:51 PM

You need to contact broadband customer services on 0800 956 6000.

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Chris_B
EE Community Star
EE Community Star

‎01-09-2018 07:56 PM

@Kp1892  when did you order this?  With receiving the XKN number your order is being processed.  You could give customer services a call if your concern. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎02-09-2018 08:06 AM

Hi there @Kp1892

 

Thanks for posting on the community.

 

When did you place your order?

 

Also, was this over the phone, online or in a store?

 

Speak soon, Leanne.

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