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I paid for next day delivery but phone not arriving til Thursday

SamMc25
Visitor

‎16-01-2019 11:25 AM

Hi all

 

ao I upgraded yesterday and paid for next day delivery phone is in stock etc but have received a text saying the phone is not being delivered til Thursday now. 

 

Why have I paid for next day delivery if it’s gona arrive in 2 days time ?

 

Thanks .

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎16-01-2019 11:29 AM

Hi @SamMc25

 

Welcome to the EE Community,

 

you will need to speak with 150 as there is no account access here on the Community.

Jon_K
Former EE Employee

‎16-01-2019 12:47 PM

Hi @SamMc25.

 

What phone did you upgrade to? 🙂

 

I'm sorry to hear that the excitement of a new phone is delayed, but I'm sure it will be worth the wait!

 

As @Profile closed has mentioned, our mobile care team will have access to your account and be able to look into why you're not getting the phone next day.

 

Come back and let us know how you get on.

 

Jon