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My order

meadowsc
Visitor

‎16-01-2019 01:08 PM

Hi there

I recieved an email stating that my new phone was on back order and although the date suggested for delivery was 16 - 18 Jan I have seen no further details on a proposed date when I believe the phone will actually arrive.  With that in mind I wanted to contact support with regard to either changing my order or at least an actual date of order dispatch.  

I would prefer not to phone someone or visit a store is there anyway this can be completed on a live chat

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-01-2019 01:15 PM

@meadowsc  You've had a date of between the 16-18 of Jan.  If you wish to change your order or make any queries  queries about your current order you'll need to call customer service about this. If you ordered your device instore you'll need to go back to that store.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎16-01-2019 03:37 PM

Good Afternoon @meadowsc

 

Thanks for coming to the community.

 

If you would like to speak to us about your order, you can use our online chat option at the bottom of this page. 

 

Our Digital Care Team will be able to get this looked into for you.

 

Thanks, Leanne 🙂

0 Helpful