I need a SAR report

[tinatay]

I have been advised by EE that I need to request a SAR report to obtain a list of payments in the tax year 20-21.

Called the helpline and was told to go online....I cannot find where I can go to obtain this.

Anyone know?

Thanks in advance.

[Chris_B]

@tinatay  Please read THIS and who ever you spoke with should of made this request for you. 

[XRaySpeX · Accepted solution]

I have my doubts that it will contain records of the top-ups you made, only dates & times of calls & texts you made.

[tinatay]

Still nowhere near getting one and have given up due to the bad customer service.

I do not understand why it is so difficult to get a record of payments, surely EE have to account for them too!

[Katie_B]

Hi @tinatay. 

I am so sorry to hear this. 

Please may I confirm if you had sent a request using the online form or was this direct with customer services?

Speak soon, 

Katie 🙂

[tinatay]

Hi Kate

I called (from abroad) and I used the form.

Your website is created to cause confusion.

I login to EE Community and I cannot even find my question under anything relating to my EE Community account.

I'm also disgusted that a huge, profitable company such as EE relies on unpaid volunteers to help solve your damn problems.  And I don't give a flying fig if I get a badge, how sad that people believe and buy into this rubbish.

Absolutely shameful....

[Katie_B]

Thanks for confirming @tinatay. 

I have sent you a private message for more details. 

Katie 🙂

[XRaySpeX]

Click on your avatar at top L of a Community page & then Your Profile to see all your posts.

[Chris_B]

@tinatay  This is a public forum it’s what it’s all about customers helping customers.  

[tinatay]

I know what it is, I'm just gobsmacked that EE pointed me here to get info and could not give me the correct info themselves!