Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

I haven't had a email or text about my order

SamuL
Visitor

‎26-04-2020 12:44 PM

I ordered a new phone with a monthly plan on the 23rd it's been 3 days and I've had no confirmation and I can't track my order either. I haven't paid anything upfront and I understand if there is a delay due to situations. I just don't want it to come to the end of the month and I will have to pay for 2 phones when I haven't even had the new phone for that month. I just would like to know what's the status with my order 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-04-2020 02:47 PM

@SamuL  this public forum can’t give you any information on the update of your new device you will have to speak to customer services about this

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.