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08-02-2021 03:48 PM
I have yet to receive my return pack
08-02-2021 04:18 PM
Good Afternoon @amy_louise15.
Welcome to the community.
Are you returning a device or trading your device?
Katie 🙂
08-02-2021 04:34 PM
I am returning the phone
08-02-2021 04:58 PM
Hi @amy_louise15.
If you have not received your returns pack you can fill out this cancellation form and return the device to this address:
Channel Returns Mercia House Senhouse Road Darlington DL1 4YB
Alternatively, you can call our customer care team who can chase your returns pack.
08-02-2021 05:08 PM
I don't want to cancel the contract
I have just upgraded and I need to return my old phone
Sorry I didn't explain it every well
08-02-2021 05:09 PM
08-02-2021 05:11 PM
That's OK @amy_louise15.
To get an update on your trade in pack you will need to contact Bright Star. Their contact details are the following:
Contact number - 0208 732 3798
Contact email - eeconsumer.uk@brightstar.com
27-10-2021 04:00 PM
Yes I need a returns form this is taking ages
28-10-2021 07:51 AM
Have you spoken to Brightstar on the contact information that @Katie_B posted above, @Benidorm1?
Chris
