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Ee store order vs phone/online order

Sam20221
Contributor
Contributor

‎27-10-2021 03:13 PM - edited ‎27-10-2021 03:17 PM

EE can you please explain why the EE stores are having minimal deliveries and are not receiving any iPhone 13’s pro/pro max however it seems if you ordered over the phone people are slowly being delivered. 

I ordered in store with a deposit back at the end of October, as it’s gone on the stores order and not mine I am unable to track the delivery and neither are the store. However when speaking to both EE stores in my area it seems like phone/online orders are prioritised over customers who have ordered in store? Can you please explain?

 

0 Helpful
4 REPLIES 4
Jon_K
Former EE Employee

‎27-10-2021 04:43 PM

Hi @Sam20221.

 

If you've ordered through one of our stores it should be delivered there in a similar timescale to ordering over the phone or online.

 

I'd recommend keeping in touch with the store so they can update you on your order progress.

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-10-2021 04:58 PM

Why order from an EE Store when you get no statutory cooling-off period, unlike by phone or online?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Sam20221
Contributor
Contributor
In response to Jon_K

‎27-10-2021 05:27 PM

Then store are unable to update me with a time frame at all, I ordered back on the 26th and was told 21 days.

 

not even the store have any tracking info or can tell me at least a up to date time frame?

0 Helpful
Christopher_G
EE Community Support Team
In response to Sam20221

‎28-10-2021 07:54 AM

Which model did you choose, @Sam20221?

 

Please include the memory size and colour.


Thanks


Chris

0 Helpful