I had a one hour delivery slot today and my phone has not been delivered

[Liz-p82]

Who can I contact for help and see when my phone will actually be delivered? I had a one hour time slot between 1-2pm today, nothing in the tracker to say where it actually is!

[BrendonH]

Call dpd or EE.

What is the last thing on the tracker?

Does it state it's with the courrier 

[Liz-p82]

It says dpd has my order and it’s on its way to the depot



Sent from my iPhone

[Chris_B]

@Liz-p82  Did you get the text from

DPD saying when they are going to deliver the device with the 1 hour estimated time siot ? as you’ would of got this today from DPD.   If your not in when they try to deliver them device could be returned to EE.  

[Liz-p82]

Hiya, i have had the text to confirm the time slot and I was definitely at home during that time. I’m annoyed having had to pay the delivery as well, just worried it will get ‘lost’ in transit.

Sent from my iPhone

[Leanne_T]

Morning @Liz-p82

Thanks for coming to the community.

If you enter your reference number and postcode on the DPD website here under receiving a parcel, does this give you any details on your delivery?

Speak soon, Leanne 🙂

[Liz-p82]

The information has been updated to say estimated delivery is now Monday 5th November 😡

Sent from my iPhone

[Leanne_T]

Hi @Liz-p82

Thanks for the quick reply.

I would get in touch with DPD so they can have a look into this for you.

Let me know how you get on.

Leanne.